Certification for New Hires
  • Uncover and confirm customer request
  • Ability to respond , and resolve, customer needs and questions
  • Clear understanding processes and procedures,  and ability to apply them
  • Establishing effective customer relationships
  • Strong sales acumen and
  • Customer Service Skills
  • Cooperation with managers, peers, and especially unhappy customers
  • Capacity to effectively manage more than once project at once
  • Quickly learn new Contact Center Software and apply as necessary
  • Reading, Verbal, and Writing skills
  • Orientation towards technology
  • Business and Personal Values