Certification for New Hires
- Uncover and confirm customer request
- Ability to respond , and resolve, customer needs and questions
- Clear understanding processes and procedures, and ability to apply them
- Establishing effective customer relationships
- Strong sales acumen and
- Customer Service Skills
- Cooperation with managers, peers, and especially unhappy customers
- Capacity to effectively manage more than once project at once
- Quickly learn new Contact Center Software and apply as necessary
- Reading, Verbal, and Writing skills
- Orientation towards technology
- Business and Personal Values